FMYI [For MY Innovation] was founded in 2004 as the pioneer in social collaboration software. We host millions of workspaces for companies, government agencies, universities, and nonprofits of all sizes while being a Benefit Company committed to people, planet, and profit. We have an award-winning workplace flexibility culture featuring policies that embrace who you are at work and beyond. We have a remote workforce, having promoted telecommuting since our inception, and supporting people who take care of family members and pets at home. And we’re proud of our media coverage in TechCrunch, New York Times, Businessweek, The Oregonian, Silicon Florist, and other sources.
Training and Support Consultant
Are you passionate about creating success for customers by helping to make their lives easier? Do you have a passion for education and enjoy training professionals in schools? Do you get energized by analyzing processes, researching best practices, determining solutions, and helping to implement changes? Does interacting with people and teaching them new skills make you happy? Yes? Then check out our Training and Support Consultant opening which focuses on our Enroll NYC college readiness tracking template:
Understand the Grouptrail software platform and customer success cycle. Work closely with our team to gather information on current practices, workflow, bottlenecks, and successes.
Plan and facilitate in-person introductory group training events for college counselors in NYC public schools.
Respond to customers’ emails and phone inquiries and requests within our agreed upon timelines with thorough and helpful tips, maximizing the potential of our software.
Provide demo and training webinars to introduce and onboard customer groups. Use information gathered from these trainings to help develop online customer success tools.
Set up new Grouptrail Enroll NYC sites (database and goal tracking configuration, importing data, and report templates).
Create online videos and help center articles to showcase the benefit and features of Grouptrail's software platform.
Partner with product team to closely align on product releases and changes while gathering customer insights through surveys and research.
Collaborate across the team, gather input, propose solutions, and help implement the right workflow, online help center, and other tools needed to enhance customer success.
Flexible telecommuting (with in-person training sessions in NYC public schools in the 5 boroughs).
Experience training school professionals in technology applications, and understanding of NYC DOE schools.
Ability to effectively plan, conduct training sessions, and engage attendees.
Bachelors degree (or four years of experience in lieu of degree).
Two years of Client Support experience (experience working in education or the software industry a plus).
Tech savvy (comfortable with Mac, PC, their applications and all popular browsers).
Strong communicator with excellent verbal, written communication skills, and a desire to connect and support clients and teammates.
Organized and able to prioritize deliverables without letting things slip through the cracks.
Team player enthusiastic about collaborating with others.
Experience in producing training videos using software such as QuickTime, Camtasia, iMovie, or similar programs.
Experience with support ticketing systems such as Zendesk to build and maintain a support center and track open tickets.
Grouptrail (formerly FMYI) was founded in 2004 as a pioneer in collaboration software. We host millions of workspaces for companies, government agencies, universities, and nonprofits of all sizes while being a Benefit Company committed to people, planet, and profit. We have an award winning corporate culture with media coverage in TechCrunch, New York Times, Businessweek, and beyond.
Awards and certifications: City of Portland BEST Award Winner, Sloan Award for Business for Excellence in Workplace Flexibility, Sustainable Business Oregon “Innovation in Sustainability” Award, Certified Minority Business Enterprise.
Hours/week: 5 hours/week (varies depending on training schedule; part-time position)
Timeframe: Between 8 am - 5 pm
Location: New York City