Digging Deeper into Device and Browser Insights

This week we looked into devices and browsers people use to access FMYI. Knowing more information about these conditions helps our development team better optimize FMYI for upcoming versions. If you’d like to catch up on previous user insights, be sure to check out our posts from last month.

Insight #1 - 82% of FMYI users sign in on desktop

tumblr_inline_o9xc37JG3B1qb7ghm_500.png

FMYI focuses on helping customers manage projects, people, or products anywhere and anytime. That is why our product team strives to optimize the user experience for the most popular browsers on desktop, mobile and tablet. Clearly, most FMYI users utilize our platform on desktop, whereas only 16% of users signed into FMYI via mobile phone and 2% signed in via a tablet.

Now, we dig a little deeper and to find out what the most popular browsers were for each device: desktop, mobile, and tablet.

Insight #2 - Chrome 51 is the most popular desktop browser

tumblr_inline_o9xc2zsUqI1qb7ghm_500.png

Chrome’s latest (non-beta) version, 51.x dominates the other browsers on desktop, consistent with Chrome’s recent surge past IE, officially taking the industry’s spot as top browser by market share. Altogether, 50% of FMYI desktop users sign in with Chrome; followed by 26% using the latest two versions of IE (10, 11) or Edge; then 11% for Safari 9 and 10 for Firefox 46+. The remaining 4% of users cover IE 7-9, Safari 8 and older versions of Firefox.   

#3 - Safari accounts for ½ of all access on mobile

tumblr_inline_o9xc32qcXw1qb7ghm_500.png

Of the 16% of users who access FMYI on mobile, 50% of them sign in via Safari 8 or 9 on iOS, followed by 32% on Chrome, then 11% on IE 11. The remaining 6% covers Firefox, other versions of Safari (e.g., in-app, Safari 10) and Android browsers, each with less than 1% usage.

#4 -  Safari accounts for over 70% of all access on tablet

tumblr_inline_o9xc356F341qb7ghm_500.png

Of the 2% of users that access FMYI by tablet, we see an even greater usage of Safari, totaling 71% covering Safari 8+. The next two most popular browsers Chrome (20%) and IE 11 (4%). The remaining 5% covers versions such as Safari 5 & 7, Amazon Silk and non-Chrome Android browsers.

In the end, these devices and browsers are critical to planning our product roadmap. Monitoring these insights on an ongoing basis help us define both our current and future priorities.

www.fmyi.com

instagram.com/fmyi

facebook.com/FMYIcom

Browsers & Useful Tool Insights

In this week’s blog post, we continue to share user insights from our June User Survey. Today, we’ll share browser usage metrics and more insights on our most popular tools and features. To view our previous insights, check out our posts tagged to #fmyisurveys.

Insight #1 - Most users choose Chrome to access FMYI

tumblr_inline_o9xc37JG3B1qb7ghm_500.png

For this metric, we utilized Google Analytics to track browser usage on our sign in page. The chart below shows what has happened in the last 30 days: 43% of users chose Google Chrome, 22% chose IE, and 18% chose Safari to sign into FMYI. With these metrics in mind, our product and development teams can better prioritize our feature roadmap. 

Insight #2 - 79% of users say Workspace pages are the most useful feature 

We asked our survey takers, “What features or tools do you find the most useful?” The results were dramatic. Workspace pages dominated this answer. 79% of FMYI users said that Workspace pages were the most useful - which may be why FMYI is such a powerful platform. Workspaces are unique to FMYI because they allow users to track any type of data, collaborate with teams, and have a record of information.

Of the remaining poll options, nearly a quarter of our users found FMYI’s Homepage features, such as latest activity feeds and dashboard snapshots, and Advanced search capabilities most useful. The former provides helpful at-a-glance tracking details while the latter offers powerful search filters to help users segment their data. 

Another 13% of users found Reporting tools most useful. These tools include customizable, presentation-ready excel templates which save users time because it eliminates the hassle of manually formatting raw data each time one runs an export. 

Insight #3 - 78% of users say a modern interface would be nice to have, 50% say an Improved Search is a must have

tumblr_inline_o9k7liVJ0A1qb7ghm_500.png

50% of FMYI users feel that an improved search tool is a must have o the FMYI platform. Our search currently has robust filtering options, however, we recognize that there is room for improvement and suspect that users would greatly benefit from a more efficient user interface design, in addition to a more streamlined result set–all features which are part of our upcoming roadmap.

According to users, the highest ranking feature that would be nice to have is a more modern and visual interface. We are excited to announce that this is also one of FMYI’s top priorities for our Fall Redesign. Thanks to our users’ feedback, our product team further prioritize which features are a must have vs. which would be nice to have.

In the end, these insights give us a better sense of our users’ overall experiences, wants, and needs. Thank you again to our users for sharing their feedback with us. The FMYI team succeeds when our customers succeed, and we hope we can continue to improve our features and tools in order to make that happen. 

If you’d like to learn more about FMYI’s 2016 Redesign set to launch this Fall, or be one of the first people to try this out, sign up to be a beta tester. If you’re interested, contact me, Lauren, at lauren@fmyi.com

www.fmyi.com

instagram.com/fmyi

facebook.com/FMYIcom

More User Survey Insights

Last week we shared our first FMYI User Survey insight — What Does FMYI Help You Do? In this post, learn more about usage frequency and, in our users’ own words, how they describe the FMYI platform. 

Insight #1: Most of our users access FMYI every day 

tumblr_inline_o979ojtZAf1qb7ghm_500.png

We asked our users, “How often do you use FMYI?" While more than half of FMYI users sign in every day, and since our platform supports custom roles and functions, we’re not surprised by the variance in access frequency. Executive roles may sign in a few times a month to run reports where as a project manager may utilize FMYI everyday to organize and track their tasks.

Insight #2: For 35% of our users, FMYI is their sole tracking platform

tumblr_inline_o979p3QoSS1qb7ghm_500.png

There are endless online tools to help businesses organize their data or to collaborate — Salesforce, Google Docs, Dropbox, Sharepoint, and Slack, to name a few. So we asked our users, “What other tools do you use at work?”  

In the chart above, 35% of users ‘only use FMYI.' Based on word-of-mouth feedback, we expected to see that FMYI was one of a suite of tools used in our users’ day-to-day workflow. We were pleased to learn that FMYI alone is sufficient for more than a third of our users.

Insight #3: Our users describe FMYI with great detail

What is FMYI? We know that capturing the spirit of a complex platform in one word is challenging, so we asked our users, “How do you describe FMYI?” We received several creative and distinct answers. One user explains FMYI as:

  • A great tool for sharing ideas and working collaboratively without the tangle of email string. [FMYI] Can be used as evidence of a group decision-making process and is extremely useful as virtual minutes to decisions.

Definitely. Collaborating on projects with FMYI eliminates the hassle of email without an onslaught of instant messages. Another user described FMYI as: 

  • A message board and a simple collaboration tool for the office.

It’s helpful for us to hear that FMYI can be used in a simple way while having robust data tracking features.

And lastly, a user described FMYI as:

  • Facebook meets FilemakerPro. 

We have a people-focused and friendly interface like Facebook, but with the visual data tracking features of a SaaS-based modern version of FilemakerPro. What a great combination!

Developed with customers’ needs in mind, FMYI is intended to help businesses grow and be successful. Surveys help us get to know our users better, validate what features work well, and prioritize what we need to add for continuous improvement. Thanks again to all who participated!

If you haven’t read our previous blog post, we’re getting ready to launch the next generation version of FMYI this in a few months. We’re excited to show you our redesigned dashboard, navigation, and features. Sign up to be a beta tester or get a 20-minute demo. Contact me, Lauren@fmyi.com, if you would like a sneak peek of our new and exciting redesign. 

www.fmyi.com

instagram.com/fmyi

facebook.com/FMYIcom

What Does FMYI Help You Do?

Hello FMYI fans -

My name is Lauren, and I’m FMYI’s new product marketing associate. One of my first assignments was to launch a user survey contest to gain insights to inform our upcoming Fall Redesign; and in the end, to better understand how FMYI helps organizations achieve success.

Thank you to all who participated. For those of you who opted-into the contest, we randomly selected three winners, who happen to be located across the US, from Harrisburg, PA, to Albuquerque, NM, to our own back yard - Portland, OR!

One of our most interesting insights came from the following question: What Does FMYI Help You Do?

tumblr_inline_o8s3zqyzDh1qb7ghm_500.png

We are quite excited for our upcoming Fall Redesign and will be keeping these responses in mind as we work through our feature roadmap. 

Thanks again to all for sharing your feedback on FMYI! Your information was invaluable, and we appreciate you telling us how FMYI makes your job more efficient.

Should you like a sneak peek at our new features or even test drive them on your current site, please contact me (lauren@fmyi.com) to schedule your one-on-one demo! 

- Lauren & The FMYI Team 

www.fmyi.com

instagram.com/fmyi

facebook.com/FMYIcom