Customer success stories

We’ve got some great short stories to share with you all! Want to learn what FMYI is and how we’re helping teams track what matters most? Here are nine ways we’re making a difference with our customers.

Arciform experiences more accurate project outcomes using the FMYI system

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We love Arciform and Versatile Wood Products! They’re making a difference with their amazing design, restoration, remodeling, and product projects, while having a fun work culture. And they’re FMYI customers. Recently, they shared with us why they use our collaborative database tracking system:

Describe the initial challenges you were solving.

The organization was using Outlook as its contact database. It had no formal customer relationship management system and no project management support software or system. We needed a flexible, organized, web-based transparent way to track information about a large volume of prospects and projects all the way from initial phone call to completed/delivered project.

Why was FMYI the solution you chose?

The simplicity of the user interface was appealing (many of our users work with their hands and are more comfortable with a simple interface). We liked that the solution was cloud based (so folks on the jobsite/on the road could make use of it) and scalable (we’ve experienced 50% annual revenue growth in the last 2 years). We also liked how customizeable it is. Many of the other options are built based on business assumptions that don’t fit custom manufacture. 

What benefits are you now seeing from implementing FMYI?

Everyone has real time updates on the status of every project in the queue. This has led to more accurate project completion estimates, as well as more accurate project outcomes. We have also begun using it as a searchable database of comparable projects for help with ballpark estimating on future projects. But most importantly, we use the system every day to keep projects moving forward on pace by setting routine tasks and creating a feedback loop to be sure that key details don’t get dropped and project lessons can be applied system wide. 

What would you tell another custom manufacturer about why this is the ideal tool?

Provides unprecedented transparency across all the different phases of production — the sales team member can see in real time as it moves through the appropriate production phases and balls don’t get dropped because it sets and maintains accountability for successful completion of each step in the production process from development of specifications through final billing and delivery. The interface doesn’t require extensive training to begin using, which is important when you have some users who may only check/use the system a couple of times a week, but it has the depth and flexibility to manage complex projects.

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FMYI VP of Marketing and Sales Seth Tayler with members of the Arciform and Versatile Wood Products team. Contact us to learn more about how to better track what’s important to you and your team!

FMYI for education

Did you know about how the education sector is using FMYI? From Michele Snyder, Science Curriculum and Instruction Advisor at the Arkansas Department of Education:

“Thank you so much for the opportunity to use FMYI to conduct a successful collaboration with Arkansas science teachers to create the Arkansas K-12 Science Standards for Grades K-8. The platform you provided allowed for the teachers to work in small teams to review drafts of the standards. This was a confidential place that allowed them to read, study the 4 versions, and make comments on changes for improvements. It also kept the control of the content to me which is important when working with 35 different individuals. This digital collaboration also allowed the teachers to stay in their classrooms. Thank you again and I look forward to continue working with you on FMYI.”

Terri Todd, President of Habersham Humane Society

“I am often asked how much I get paid for the work I do with our local non-profit humane society. We are all volunteer organization. I do receive the opportunity to work with professionals dedicated to helping animals and educating our community who inspire me on a daily basis.

When I began the work with Habersham Humane Society I asked that they use the FMYI software to help build a strong supportive team using collaboration and interaction that would create an environment for these workhorses that would be much more efficient and help build the platforms for their ideas to manifest into great projects with ease of access to information without the ritual of digging through buried data. Bits and pieces of emails or files that had been stored somewhere for safe keeping later. Grant work for non-profits is very data driven and all that hard data needs to be reserved for future use.

FMYI builds those data storage areas with ease and offers those working with you to fast access at any moment. The ability to create within the software work projects and sharing information to others or separating teams by project for any business style is an outstanding part of the FMYI software.

While our work is about animals, managing people is key to the outcome of our impact. Time is important to all us and helping our organization by getting the most of their time and energy is what I needed. We just love FMYI!”