Last week FMYI client Superstition Search and Rescue (named after the Superstition Mountains in Arizona) solved a three-year-old case and brought much needed closure to a family when they found the body of a missing man in the wilderness. The team is comprised of talented people with tremendous passion, and they reached out to FMYI last year to fix specific problems by implementing a great communication system.
Do you have the same team communication challenges they had?
- Concerns about security: information contains highly sensitive details, that are not for public consumption
- Duplicating efforts: Coordinators resending the same emails because people lost, deleted, or couldn’t access for some any reason
- Scattered work: As each person works from their own device and their own email, work is scattered about
They selected FMYI to solve their problems. Would this help you too?
- Control access and privacy: Provide people with secure, password-protected visibility into the specific documents and details they need and keep everything private
- Make information distribution efficient: Send critical updates while leaving the history organized and available
- Create a resource library: Searchable archive of cases, training documents and contact information for key members
“After three years, we just located the body of a missing hiker, giving the family much needed closure,” said Superstition Search and Rescue Director Robert Cooper. “It was a coordinated effort involving many groups, and it’s the first case I loaded into FMYI for archive and communication purposes. I added the maps for searchers and posted updates, which was a tremendous time saver. Previously I would email and then be asked to resend details, but this improved communication, combining email alerts and a hub which empowers individuals to access critical details, has made a big difference. FMYI is keeping our information private, while keeping our team up-to-date – it’s key to maximizing efforts with limited resources.”
Why invest in great team communication? Because it’s the difference between preventing and propelling your success!